· Manage large amount of incoming & outcoming calls
· Generates Sales Lead
· Provide accurate, valid & complete information by using the right method/ tools
· Meet personal/ customer(patient) service team sales targets & call handling quotas
· Handle complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution
· Keep Records of customer (patient) interactions
· Follow communication procedures, guidelines & policies
· Take the extra mile to engage customers(patient)
· To look for opportunities to improve revenue generating activities as well as improve operational efficiencies within the department
· To prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks
· To provide satisfactory resolutions to customer(patient) issues escalated from the Contact Centre Agents
· Ensures employees have appropriate training and other resources to perform their jobs.
· Setting targets for both individuals and teams
· Measuring the performance of both individuals and teams
· Offering Advisors guidance and feedback
· Being responsible for performance management
· Identifying areas of underperformance
· Creating performance improvement plans
· Creating and maintaining a positive culture
· Developing plans for the use of new leads, tools and technologies.
Life Force is the world leader in homeopathic practice. Life Force is run globally by Life Force Molecules Pvt. Ltd and by Homeopathy India Pvt. Ltd. (HIPL) in India, under the direct care of Dr. Rajesh Shah, MD, and Dr. Rupal Shah, M... Read More
