Job Detail

Job Description

Objective

The Villa Manager is jointly responsible for the day-to-day management of the assigned villa, ensuring that the guests’ needs are met at all times while maintaining the Company’s very high standards. His/her main role is one of host(ess), waiter/waitress and housekeeper. He/she has an overall coordinating role in the villa, takes the lead in all customer-facing issues and, once guests have arrived, has primary responsibility for the success of their holiday. 

Roles and Responsibilities

General

• Welcome and acknowledge all guests according to company standards; with a smile, eye contact and a friendly verbal greeting, using the guest's name when possible.

• Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever they reasonably can to ensure that guests have the best possible holiday. 

Housekeeping

• Inspect all villas after being cleaned by Villa master to ensure quality standards are met before check in or after departure or handover.

• Ensures that excellent standards of hygiene and cleanliness are maintained in/around the villa at all times, including at end of season. Cleans and tidies the following areas daily (kitchen, food storage areas )

Meals/Drinks/Other

• Helps the Cook in the preparation of meals as required. Also serves and clears.

• Helps the Cook in the preparation of menus, breakfast hampers, lunch and dinner as required.

Administration

• Prepares and maintains an inventory of all household equipment as required/requested.

• Maintains an inventory of all linen and ensures that future weeks’ requirements can be met.

Skills Required

• Villa Manager
• Management
• Administration
• Co-ordination
• Verification
• Tracking
• Customer Facing
• Food Management
• Housekeeping Management
• Room Management
• Resolving queries