Manages and coordinates Hub operational activities to ensure the safe, timely and cost effective processing of air express cargo freight.
Implements and directs quality control programs for all operational areas.
Establishes, monitors, and revises policies, procedures, and service standards for hub operations.
Directs and ensures compliance (Global SOP Standards) with established DHL corporate, hub, gateway and airline policies, procedures and standards in accordance with government regulations.
Serves as expert advisor to peers on operational execution.
Communicates with some or all of the following: systems operations control, load control, facilities maintenance, sort, ramp, gateway and USCustoms to ensure efficient and safe operation of the hub.
Supervises the identification and segregation of non-conforming and dangerous goods cargo and informs the applicable department according to proper processes and procedures.
Supervises, coordinates, provides leadership to, and reviews the work of professional and supervisory level employees in order to accomplish operational plans and results.
Manages 2-5 direct reports; responsible for hiring, coaching, training, and developing staff.
Collaborates with senior management as necessary to deliver strategic business results.
Implements business strategies with direct impact on business unit/functional results.
Provides technical assistance and advises staff of changes to company policies and goals.
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes.
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