ü providing
first-line support for hardware and software issues.
ü Diagnose
and resolve technical issues related to desktops, laptops, printers, and
peripherals.
ü Set
up new workstations, install software applications, and configure user
accounts.
ü Perform
regular maintenance on hardware and software to ensure optimal performance.
ü Maintain
records of issues, resolutions, and inventory of hardware and software assets.
ü Assist
in training users on new software and technologies, providing guidance on best
practices
ü Set
up and configure network hardware such as routers, switches, firewalls, and
access points.
ü Troubleshoot
and resolve hardware issues; perform regular updates and patches.
ü Use
tools to monitor network performance and security; analyze traffic and usage
patterns.
ü Maintain
accurate records of network configurations, diagrams, and hardware inventories.
ü Work
with other IT staff to integrate hardware with software systems and
applications.
ü Ensure
hardware security measures are in place to protect against unauthorized access
and threats